We have multiple levels of support to match your needs. From online self-service to global and 24/7 manned coverage options, your needs are taken care of.
The LogicNets Support Portal gives you immediate access to a range of resources that let you investigate issues at your own discretion and it is the backbone for enabling our free account program.
The LogicNets Standard Annual Support program provides timely and structured access to our global support team. Your organization gets its own dedicated portal where incidents can be registered and immediately distributed to the support team with a complete audit and progress monitoring process. Based on the severity of your issue, our teams jump into action to respond to you on a timely basis, teaming with the resources you’ve put on LogicNets to rapidly diagnose, implement solutions and minimize downtime. We also automate and streamline garnering your feedback and suggestions for continuously improving the LogicNets platform. Our account teams stay in close touch and regularly review your needs and the suggestions you’ve registered so that important needs are addressed in subsequent releases as often as possible.
Our services teams can provide dedicated support for custom applications and the content you have deployed in your specific LogicNets environment. This additional service is integrated into the standard platform support and allows you to be certain that Support coverage extends to every aspect of your unique applications.