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Extensions

Learn what's under the hood of LogicNets by clicking on the extensions and tools below.

The Knowledge Center consists of a range of functions that you can customize to suit your organization’s needs.

Content Management

Define folders, subfolders, or tabs to best order your information
Create and edit content
Upload files and images
Maintain version controls

Permission-Based Access

Define who sees what using role-based permissions
Display sections and content using rule-based filtering

Feedback and Interactivity

Create interactive blogs and forums
Connect to other applications
Email, print, create PDFs, and connect to fax services

LogicNets Integration

Run logicnets-based scripts
Launch any LogicNets-based application

Search

Provide keyword search capability for all or part of your content

Accessibility

Provide keyboard-based or mouse-driven navigation

Most organizations or processes have a defined workflow. Create applications that ensure people and systems take actions at the right time and route information appropriately, improving both speed and accuracy.

Task Scheduling
Embed tasks in an application or set task schedules manually, sending email or system-based reminders containing links to any application or information required to perform the specified task.

Task Queuing
Create centralized queues for tasks that need to be performed by members of a specific team and route tasks to the appropriate queue. Team members access their specific queues and acknowledge responsibility for a task. The system can track who picked up a task and what actions they have taken on that task.

Task Management
Create and assign tasks and/or give your employees the tools to create and manage their own tasks. Maintain an overview of actions taken and upcoming deadlines, and hook into any application needed to complete a task.

Change the way your business resolves even the most complex problem, from your call center agents to your field engineers, or anyone else in your support organization.

Case-Based
Subject matter experts enter their knowledge by assembling cases that describe an array of issues, along with the related observations used for problem resolution. These experts can even provide the weight and probability of a particular observation being the most likely cause of an issue.

Cause-Determining
As a user answers the observation questions presented by the application, the system uses the assigned weighting and probability and presents the most likely causes contributing to the problem. It also displays the percentage likelihood of a cause being the right one.

Adaptive
The system continuously self-calibrates, dynamically adjusting the probability of each cause for a particular issue based on prior user responses to each observation.

Smart
The more people use the application, the more accurately it predicts the likeliest cause for any given issue.

Monitor, manage, and track equipment and associated data from anywhere. Use the data in your LogicNets applications as needed.

Monitor
View your systems and equipment from a distance and ensure everything is running as expected.

Manage
Maintain the health of your equipment, know in advance when parts require service or replacement, and increase system up-time.

Track
Use monitoring data to spot key trends that you may want to address or highlight for product improvement and support.