RSNA 2015 Closes with Innovations in Radiology Across the Healthcare Enterprise

RSNA 2015 was a huge success. With 50,000 attendees, it is consistently one of the largest medical conferences in North America, and this year was no exception. The windy city hosted another session-packed event for everyone. LogicNets contributed to the information flow with a booth in the South Hall and as a vendor participant in RSNA’s IHE Image Sharing Presentation. We were able to give a wide range of demos to hundreds of visitors at the LogicNets booth. For IHE, we demonstrated how LogicNets can use IHE standard profiles to seamlessly integrate into the end-to-end workflow to provide automatic Appropriate Use validation, structured reporting using standard templates, and distribution of analytical results to registries and research facilities. Now that the 101st Scientific Assembly and Annual Meeting of the Radiological Society of North America has come to a close, what are the take-aways from the radiology community? Navigate a course to value-based care Connect with patients on safety, communication and image quality Manage the business of radiology in a way that optimizes efficiency, connects with best practice guidelines and shares results across the healthcare enterprise The technical exhibits and technology advancements in this field are impressive. Physicians, researchers, and healthcare organizations visiting the LogicNets booth all had a shared enthusiasm to connect care across the Radiology continuum. How can we promote this shared vision? The LogicNets platform promotes a seamless radiology workflow enhanced by decision support. Our adaptive, flexible, customer-centric platform allows Radiologists to: Meet appropriate use objectives (including CMS-approved rule-sets) Ensure accuracy and safety Streamline operations with voice-enabled smart reporting and distribution Satisfy the structured data requirements of outcomes-based... read more

Why Clinical Decision Support Systems Fail Physicians

Clinical Decision Support Systems (CDSS) align to an existing framework of systems and share information from a wide variety of sources. CDSS can include, for example, evidence-based order sets for particular conditions or types of patients, access to guidelines and assessments, or additional information from external databases that is relevant to decision making at the point of care. The number one reason that Clinical Decision Support Systems fail physicians, is usability. Clinical Decision Support Systems fail when rules and alerts delay critical steps in the clinical process. Efficient design is the basis for usability. Clinical pathways often involve frequent deviation, so decision support must be flexible and include adaptive rules. When decision support “choices” are presented, the collection of mandatory data points should be automated so that available information can pre-populate forms and assessments. This reduction in manual input enables physicians to efficiently navigate through the encounter. In addition, physicians must be able to change direction at any point, with the system dynamically updating and highlighting the new clinical pathway based on this deviation. What Clinical Decision Support Should Provide: Secure and on- demand accessibility from any web-enabled device Automated protocols when information is available Flexible, adaptive design that is easily customizable to include device, machine and patient-generated data Correct alignment to existing clinical flow: process and business model Robust structured reporting with the ability to submit to registries Dynamic “real time” rebuilding of forms and assessments Data comes from a variety of clinical systems which may include: LIS, RIS, EHR, PM and eRX. Once data is collected, “smart” design and navigation reduces redundant messaging and alerts. Top- level... read more

$3M Investment from our European Partner ICT Automatisering

Big news. We are delighted to announced an investment of $3 million from our European partner ICT Automatisering. The investment will be used to increase our product development and deployment capacity. Additionally, ICT will expand their exclusive distribution rights for LogicNets to cover all of Western Europe. Read the full press... read more

Featured in Mobile Health Marketplace Article

Check out this Mobile Health Marketplace article, featuring UCSF’s LogicNets-based app (developed by Dr. Robert J. Rushakoff) as one of the mobile health tools for diabetes highlighted at last year’s “Diabetes Management: Devices and Data Driven mHealth Tools”... read more

LogicNets Application Wins Ingersoll Rand President’s Award

We were delighted to learn today from Lisa Beatty, HR Services NA Portfolio Manager at Ingersoll Rand, that her team has been awarded the Ingersoll Rand President’s Award for Operational Excellence for the deployment of their LogicNets-based application “MyAnswers”. With the use of the LogicNets expert system platform, valuable expertise is now available online, providing greatly improved self-service access to benefit information for all Ingersoll Rand employees nationwide, 24 hours a day, seven days a week. The success of the project means the group is considering expanding their scope to other regions this... read more

Technical Documentation as Decision Support System

We wish we’d come across this post when it was first published, but better late than never. The article –  The Real Docs Need is Decision Support – by Mark Baker on his Every Page Is Page One blog describes how decision support provides a means of structuring the optimal delivery of knowledge – a point of view which is, obviously, very close to our own hearts. The additional idea we’d like to add is that the key value underlying decision support technology is the quantitative management of the relationships between the information describing symptoms, causes, and supporting resolution resources. This means that Decision Support not only allows you to structure and automate diagnostic pathways that could be followed in applications available to agents and/or users, but it also allows for automated learning and evolution. As a result you allow users to answer questions applicable to a variety of different potential resolution pathways and have the system learn from the users’ repeated experience. For example: a user identifies his/her product’s internal networking as the problem area and the decision support system starts to ask relevant questions. As questions are answered, the user sees the most relevant probable causes and their respective probabilities. The user can keep answering questions until the probability is 100% or skip straight to an end-point and perform the recommended resolution steps to see if that doesn’t solve the issue. Once resolved, the system would factor in the final resolution pathway for future use and the organization would accumulate detailed statistics on the diagnostic results and the user experience. So, Decision Support is much more than having an expert document... read more

Self-Service – Does it Compete with or Enhance Traditional Service Revenue Opportunities?

We’re amazed that some of our customers have initially balked at the idea of providing automated diagnostics to their end-users via LogicNets for fear that it would “impact” paid services opportunities. In other words, providing better, more timely service would result in lowering revenues. We understand the reluctance to threaten a pre-existing revenue source. However, we’ve always been able to demonstrate that providing web-based self-service, in fact, 1) generates many more new, fast turn-around revenue opportunities than the status quo of off-contract service calls or pay-as-you-go tech support and 2) actually increases traditional add-on revenues. First, high quality self-service systems are themselves excellent new revenue sources, with customers and partners more often than not willing to pay a subscription fee. Second, they provide such tight control and insight into a customer’s exact situation that they enable both new and traditional add-on services to be presented dynamically at the moment they are most relevant and therefore most likely to be purchased. Finally, they satisfy the customer’s need to see for themselves that paid support is the best alternative by integrating the ultimate directive to engage the company with a preliminary set of alternative do-it-yourself steps. When properly implemented, automated self-service makes the customer feel that they have been given the chance and necessary information to find a cost-effective fix and that they are acting reasonably by ultimately engaging Support after the system has proven that bringing in the cavalry is necessary. The real game-changer about automated self-service with a system like LogicNets is that you gain unprecedented insight into the customer’s actions and situation and you can precisely control when... read more

If My Diagnostics Guides Ain’t Broke, Why Fix ‘Em?

Ironic isn’t it that technical organizations are sometimes the ones that have the greatest mental blocks against replacing manual processes with automation. And in this case, we actually mean “manual” processes – namely the diagnostics procedures from the user manuals! We recently spoke to a prospective customer who totally got the benefit of capturing and automating diagnostic workflow as an alternative to the status quo of giving users static PDF-based troubleshooting guides. She briefed her Field Service group on how she could replace their static PDFs and use LogicNets to easily capture and deliver their diagnostics as an interactive process. She very accurately described to the group the advantages of such a system including: Guided navigation that would be good enough to give directly to end-users, while flexible enough to support veteran reps who would undoubtedly want to choose from a range of alternative pathways and possibly skip ahead to different steps or end-points. Quantitative encoding and management of diagnostics elements, allowing diagnostic processes to be characterized, tracked and managed based on the relationships between symptoms, solution end-points, and resources. This would transform the knowledge-base from a collection of prose (some of it pretty heavy reading), whose usefulness is entirely dependent on Search, into an automated network much easier to navigate, capture, and maintain. Heuristic learning where the system itself would keep track of all diagnostics usage to dynamically predict the most probable solutions and marginalize irrelevant pathways over time – i.e. solve the knowledge-base maintenance challenge. She thought she had everyone on board and then a product manager spoiled the moment. He observed that in customer satisfaction surveys, the company’s... read more

We’re Back… And We’ve Got A Framework

Yes, our blog did go under the radar screen for a little while. We guess we all got busy and then we looked up to see that months had passed and we hadn’t shared any of the fascinating ideas and customer interactions we had had during that period. So, this entry is to say “we’re back” and we’ve got some really interesting topics to discuss. We’ve got a whole brood of new customers who are using LogicNets for some really effective applications. And we’ve made huge strides in enhancing our off-the-shelf offerings to include standardized infrastructure for supporting workflow, user management, and a range of peripheral functionality in our targeted sectors of: Technical Support and Field Service Environmental Health & Safety, and Risk Management Medical Diagnostics Sales Process Automation For those of you who know LogicNets as a Do-It-Yourself interactive design platform for creating expert system applications, nothing has changed. Our Core System still provides a powerful platform for users in any field to easily capture and automate the workflow of even their most sophisticated business processes. However, our new Framework Applications enhance the LogicNets core with a full set of off-the-shelf functionality covering all the peripheral activities that users in specific fields, such as Technical Support, need to set a context for their core activities of performing diagnostics analysis. The result is that Technical Support organizations can deploy LogicNets as a purpose-built application only focusing their LogicNets design efforts on modeling their diagnostics content… all other functionality including navigation, security, user management, user feedback, access to knowledge repositories is delivered fully functional, modified by LogicNets staff to meet... read more

Patrick Dowling Appointed VP Business Development

We are delighted to announce that Patrick Dowling has been appointed as LogicNets’ new Vice President, Business Development. Patrick brings over 25 years of experience directing global sales, marketing, business development and product strategy in the technology sector. Prior to joining LogicNets he held executive roles at Metalogix Software, Bycast (NetApp), Plasmon, and BridgeHead Software. Throughout this period, Patrick has focused on advanced data and content management, sales, service, and support operations, disaster recovery and business continuance, and regulatory compliance. He holds a Bachelors of Science degree from Harvard... read more